Today for the first time in years I ventured into a Southern Rail train. The media is full of talk over the endless rail strikes and other negative chaos. Clearly this is a first trip and maybe an unusual one. However I had an altogether more positive experience.
- The station at Coulsdon South was well signposted for pedestrians
- Clear information given on the platform tegRding how to claim a refund if your train is more than 15 minutes late
- The station was clean
- The train was on time
- Carriages were exceptionally clean and comfortable with a good number of not only tables to work at but every seat had a plug socket. One can spend hours trying to find a plug socket at an airport and never at a station.
- Air conditioning on the train made the journey comfortable
Clearly I am a n=1 here and others can and no doubt will contribute horror stories regarding Southern rail but the point is that there are many positives as well as the well documented negatives.