While extra runways are the talk of the town there are few comments on the use of Terminal 5 in an effective manner.
Passengers dread the phrase when it appears on the departure screens, B gates or C gates. It always adds 10-15 minutes onto the time needed to reach the gate. The shuttle train is always coming in two minutes which translated this morning into 6 minutes. At least this is multiples of two. Combined with the wait while the ineffective nonsense of the security search is undertaken provides audible sighs and almost visible misery from the waiting passengers.
Today was such a day. A flight to Frankfurt on a 767. Presumably operational reasons dictated a large plane . No issues there. However the striking metric emanating from the departure screen was that only nine flights were departing from the C gates over a six hour period . How can this be effective for anyone? The shops there lie vacant of business with downcast salesmen with no one to sell to. The concourses were totally empty. Surely there must be a better way to use C gates?