Over the last 7 years on my IMAC I have accumulated 799 GB of data. Mostly photographs. A couple of years ago I was offered and signed up to Zipcloud paying a quite significant fee for unlimited data stored in some mythical cloud. The settings were straightforward and allowed me to set a large maximum file size and regular data uploads. In short I was confident that my data was happily sitting in its personal cloud. Sadly my optimism was misplaced. The seagate hard drive eventually broke and I looked on zipcloud for my data. Zipcloud confirmed my data was there but when going to restore it magically it vanished.
Cue multiple emails to customer service folks all with cute young sounding names, Hollie , Zara etc. All sent meaningless replies that came with a strong odour of copy and paste. Eventually a fraction of my data appeared in the restore panel, maybe 5%. They were unable it seems or unwilling to find the rest. I received a plethora of meaningless and unhelpful emails but no more data. Apparently their development team would be in contact. Of course that never happened.
In short I received a poor service for quite a lot of money. I would like to warn others into being comfortable with their data sitting in this cloud. External hard drives are cheaper and more reliable .
Luckily the data was all recoverable from the deceased hard drive. And I have cancelled Zipcloud.