Reflections of Glasgow
It has been a few months sinceI was last here and I always enjoy visiting. Coming in to land it was clear that there was no drought here. Many fields were waterlogged and rivers on the verge of flooding. The airport seemed quiet until one approached the taxi queue. Posters advised and indeed almost entranced me to use Glasgow Airport Taxis. Listings of wondrous reasons why. The sad reality was that the plane was full and around 100-150 people descended onto a taxi rank where there were no taxis. Each minute a few would arrive, take a single passenger and off they would go. Two things struck me. Firstly the sole man in charge of masterminding the entry of a person into the taxi ( would enjoy reading his job description) might well have considered for example saying ” this taxi is going to SECC, anyone up for sharing?”. My guess is that there would be relatively few places folks were heading. He did not, so each taxi departed with a solitary fee paying passenger having spent upwards of 30 minutes waiting in a queue. Secondly, the taxis were all mini buses. Most were designed to hold 7-9 people. Again these would depart with one passenger. Ludicrous. The alleged reason for the wait for an accident on the M8 ( I saw nothing of the kind) and a breakdown ( again nothing seen by me). What I suspect is poor planning. Clearly plane landings are predicted, clearly things can go wrong, but in general terms if you have a monopoly on a service you should be able to either provide that service or amend the service you do provide. Waiting for the taxi for some people was longer than the length of their flights. So I am afraid Glasgow Airport Taxis, you have failed on your commitment but I guess in your own way have provided an exceptional customer experience.
The taxi driver was an interesting character. I made the mistake of talking football with him. He then talked at me the whole journey and was still talking to me as I entered into SECC. The reason was his unhappiness, if I might tone it down, about Glasgow Rangers and their punishment being banished to Scottish League 3 with a transfer embargo until 2014 ( he said). I said what happens if all the players leave and you have none, surely then you can sign players? He skipped answering that one, but it was a sad tale. Whatever one thinks about the alleged crimes that Glasgow Rangers have committed, these have not been done by their fans.