Arcticterntalk.org

The blog of a travelling psychiatrist and football lover. Who happens to be a halfway decent photographer. Takes a cynical view of the world

Archive for the tag “debacle”

South Korea


There is always an expectancy about a place that mixes in awe and dread. This is my first visit. The usual British Airways debacle, arriving 3 hours before departure to Terminal 5 and then reaching the gate in good time to be told minutes before departure of a delay due to a mechanical engineering problem. This then throws out all the other arrangements and the flights subsequent get missed and so on. Do BA care? In my view no. The aircraft that transported me to Hong Kong was an old 747. It looked old and had none of the niceties that other newer planes have. The socket on the floor did not work. The design of the cabin was bizarre.

In contrast Hong Kong, Seoul Incheon , Gimpo and Busan airports were a delight. The Thai airways flight to Seoul was one of the nicest I have been on, comfortable seats and great food and service. The airports too were modern and clean and passengers just flowed through them rather than getting stuck, such as Terminal 5. When one tries to analyse why one airport works well it is interesting to note that the South Korean airports have few shops and restaurants. People turning up this morning to fly from Gimpo ( this is the smaller of the Seoul airports. Seoul is in fact about an hour on the express train from Incheon airport. ) wanted to do just that, fly. They were not piling into restaurants in hordes or shopping as though the day of destiny was approaching. A good learning . Airports are for flying from.

Busan is the second largest city in South Korea and is a modern place. My hotel has placed me on the 33rd floor , and below me is the medical institute and dentistry institute . Somewhere there is a casino. I like this place and the people. Wi-fi is free in the hotel and many other places ( Marriott are you listening?), modern defibrillators line the corridors of the airport but rather confusingly are labelled IPAD. I am sure some younger visitors will get a shock if they disturb the item……

Busan from 33rd Floor

Busan

Busan

East Midlands Railway. A service from Stagecoach to be avoided. Stuck in the Broken Toilet


East Midlands Trains are on my mind right now. Scenario is this. Happy for them to take 56£ for a single first class ticket from Sheffield to London. Happy to check all tickets. But not happy to actually provide a train that has the right amount of carriages . End result train is packed and luggage is obstructing the aisles. Have I mentioned the broken toilets also? None working that I can find. I will never travel on this awful railway again. The staff are doing their bit but what really can they do. Little in the way of food or drink either free or to buy. The free wi-fi managed to hijack all my top sites and I can assure you that East Midlands railway are bottom in more ways than one. They also apparently are having industrial action next tuesday to thursday, but with this awful level of non-customer service, how will we know the difference? But as I repeat happy to take our money.

now you could not make this up but someone has got stuck in the broken toilets! they have also lost the passenger who was sitting in the seat in front of me and are worried he too has got stuck in the toilet! 

The guard has just announced that the train has toilet trouble.  Questions to the managers are these:

  1. Are you going to refund a significant part of my fare?
  2. What did you think when you started a train without functioning toilets?
  3. Do you care at all about your coal face staff?
  4. Why provide a ” different set”, your words not mine that describes providing 4 carriages when you have taken money for and sold seats for 5?
  5. Why did your wi-fi service hijack all my topsides meaning that I had to find these all over again?
  6. Why are the phone signals so awful? Virgin trains managed to have an enhanced phone signal service all the way from Glasgow to Birmingham yesterday.

    Luggage all over the train. Reminds me of a train from Florence to Milan in the Ash Cloud Debacle 2 years ago

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